Last Updated: 18 June 2026
These Terms and Conditions govern all services provided by Cross Country Travels Sri Lanka (“CCT Sri Lanka”, “we”, “our”, or “us”). By making a reservation through our website, by email, by telephone, or through any other communication channel, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Reservations
1.1 Booking Methods
Reservations may be made through:
- Our website
- Email correspondence
- Telephone or messaging services
- Approved third-party booking channels
1.2 Pricing
Unless otherwise stated, all quoted prices include applicable Sri Lankan government taxes, including VAT and Tourism Development Levy (TDL).
1.3 Rate Validity
All prices are subject to change without prior notice due to factors beyond our control, including but not limited to:
- Government tax revisions
- Supplier price increases
- Exchange rate fluctuations
- Fuel price adjustments
- Availability changes
However, once a reservation has been confirmed and the required payment has been received, the agreed price will remain unchanged unless the booking is amended by the customer.
1.4 Amendments
Requests to modify a confirmed reservation are subject to availability and may result in additional charges.
1.5 Website Information
While every effort is made to ensure accuracy, descriptions, itineraries, images, and prices displayed on our website may occasionally contain errors or require updates. CCT Sri Lanka reserves the right to correct such inaccuracies at any time.
2. Payments
2.1 Online Reservations
Full payment is required to confirm online reservations unless otherwise stated.
2.2 Offline Reservations
A minimum advance payment of 30% of the total booking value is generally required to confirm offline reservations.
2.3 Special Services
Certain services, including but not limited to:
- Accommodation reservations
- Domestic flights
- Charter flights
- Helicopter transfers
- Yacht charters
- Private cruises
may require full payment prior to confirmation or a specified period before departure.
2.4 Outstanding Balances
Any remaining balance must be settled before the commencement of the booked service unless otherwise agreed in writing.
2.5 Payment Methods
Payments may be made via:
- Bank transfer
- Online payment gateway
- Credit card
- Debit card
- Other approved payment methods
Transaction fees imposed by banks, payment processors, or card providers may apply.
3. Cancellations and Refunds
3.1 Cancellation Requests
Cancellation requests must be submitted in writing by email.
3.2 Accommodation Bookings
- More than 21 days before check-in: No cancellation fee (administration fees may apply)
- 15–20 days before check-in: 50% cancellation charge
- 14 days or less before check-in, including no-shows: 100% cancellation charge
3.3 Shared Yacht and Boat Excursions
- 91 days or more before departure: No cancellation fee (administration fees may apply)
- 60–90 days before departure: 50% cancellation charge
- 30–59 days before departure: 75% cancellation charge
- Less than 30 days before departure or no-show: 100% cancellation charge
3.4 Private Yacht Charters
- 91 days or more before departure: No cancellation fee (administration fees may apply)
- 60–90 days before departure: 50% cancellation charge
- 30–59 days before departure: 75% cancellation charge
- Less than 30 days before departure or no-show: 100% cancellation charge
3.5 Domestic Flights and Helicopter Services
Domestic flights, charter flights, and helicopter services are generally non-refundable once confirmed unless otherwise specified by the carrier.
3.6 Activities and Excursions
This section applies to safaris, fishing trips, whale watching excursions, lagoon tours, diving activities, hiking tours, sightseeing excursions, boat trips, and similar activities.
- Cancellation made 7 days or more before the activity date: 20% cancellation charge (80% refund)
- Cancellation made 2–6 days before the activity date: 50% cancellation charge (50% refund)
- Cancellation made within 24 hours of the activity date: 100% cancellation charge (no refund)
3.7 No-Show Policy
Failure to arrive at the agreed meeting point, pickup location, departure point, or activity venue at the specified time shall be treated as a no-show and will result in a 100% cancellation charge.
3.8 Unused Services
No refunds will be provided for any unused portion of an activity after commencement, including voluntary early departure or failure to participate in part of the activity.
3.9 Refund Processing
RefRefunds, where applicable, will be calculated after deducting:
- Supplier cancellation charges
- Banking fees
- Payment gateway fees
- Administrative expenses
Approved refunds will be processed using the original payment method whenever possible.
Refund processing may take up to seven (7) working days from the date of approval. Additional time may be required by banks, card issuers, or payment service providers before the funds appear in the customer’s account.
4. Travel Insurance
We strongly recommend that all customers obtain comprehensive travel insurance covering:
- Medical expenses
- Personal accidents
- Emergency evacuation
- Trip cancellation
- Travel delays
- Loss of personal belongings
CCT Sri Lanka shall not be responsible for losses that would otherwise be covered by travel insurance.
5. Health and Fitness
Customers are responsible for ensuring they are medically fit to participate in booked activities.
Certain activities, including but not limited to:
- Scuba diving
- Skydiving
- Hiking
- Cycling
- Kayaking
- Whale watching and snorkeling
- Adventure sports
may require participants to meet specific health and safety requirements.
Participants may be required to sign additional waivers or declarations before participation.
6. Wildlife and Nature-Based Activities
Wildlife sightings cannot be guaranteed.
Nature-based activities, including safaris, whale watching, birdwatching, snorkeling, and similar experiences, are subject to:
- Weather conditions
- Wildlife behaviour
- Government regulations
- Park regulations
- Safety considerations
No refunds shall be due solely because a particular animal or wildlife species was not observed during an excursion.
7. Force Majeure
CCT Sri Lanka shall not be liable for failure to perform any obligation where such failure results from circumstances beyond our reasonable control, including but not limited to:
- Adverse weather conditions
- Natural disasters
- Floods
- Earthquakes
- Epidemics or pandemics
- Civil unrest
- Strikes
- Government actions
- Airport closures
- Military operations
- Transportation disruptions
In such circumstances, CCT Sri Lanka reserves the right to modify, postpone, substitute, or cancel services where necessary.
8. Privacy
Customer information may be collected and used for:
- Reservation processing
- Regulatory compliance
- Service delivery
- Customer communication
We do not sell customer information to third parties.
Information may be shared with hotels, airlines, transport providers, government authorities, or other service providers where necessary to fulfil a booking.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
10. Vehicle with Driver Services
10.1 Distance Allowance
Unless otherwise stated, quotations for vehicle hire with driver are based on a daily allowance of 100 kilometres.
10.2 Fuel
Fuel costs are included unless specifically stated otherwise.
10.3 Additional Distance
Additional charges apply for travel exceeding the included daily mileage allowance. Applicable rates will be advised at the time of booking.
10.4 Driver Working Hours
Standard driver working hours are between 7:00 AM and 6:00 PM.
Extended driving hours may incur additional charges.
10.5 Detention Charges
Waiting charges may apply when the vehicle and driver are retained beyond the agreed itinerary.
10.6 Highway Tolls and Parking Fees
Highway tolls, parking fees, and other third-party transport charges are payable by the customer unless specifically included in the quotation.
10.7 Driver and Helper Accommodation
Where overnight accommodation is required, customers are expected to provide suitable accommodation and meals for drivers and helpers.
If such arrangements are not provided, a supplementary charge may apply.
10.8 Insurance
All vehicles are insured in accordance with Sri Lankan regulations.
10.9 Personal Injury Coverage
Passenger insurance coverage is subject to the limitations imposed by the vehicle insurer and applicable Sri Lankan regulations.
11. Self-Drive Vehicle Rentals
11.1 Security Deposit
A refundable security deposit is required for all self-drive rentals.
Deposit amounts vary according to vehicle category and will be confirmed prior to rental commencement.
11.2 Collection and Return
Vehicles may be collected from our office or delivered to a mutually agreed location, subject to applicable delivery charges.
11.3 Driver Requirements
The renter must provide:
- Passport or national identity document
- Valid driving licence
- International Driving Permit where required
- Permanent residential address
- Contact information
Additional documentation may be requested where necessary.
11.4 Fuel Policy
Vehicles are supplied with fuel and must be returned with the same fuel level.
11.5 Mileage
Mileage allowances and excess kilometre charges vary by vehicle category and will be specified in the rental agreement.
11.6 Accident Procedures
In the event of an accident:
- The customer must immediately inform CCT Sri Lanka.
- The police must be notified where required by law.
- The vehicle insurer may inspect the vehicle before repairs or replacement.
11.7 Vehicle Replacement
Where practical, replacement vehicles will be provided as soon as reasonably possible.
Availability cannot be guaranteed.
11.8 Customer Liability
Customer liability shall generally be limited to the agreed security deposit unless damage results from:
- Negligence
- Reckless driving
- Driving under the influence of alcohol or drugs
- Violation of local laws
- Breach of rental agreement terms
11.9 Insurance Coverage
Insurance does not cover personal belongings left inside the vehicle.
Customers are responsible for their own travel and personal property insurance.
12. Accommodation Reservations
12.1 Availability
Accommodation availability is dynamic and may change at any time.
Availability presented at the time of inquiry does not constitute a confirmed reservation.
12.2 Confirmation
Accommodation reservations are considered confirmed only after:
- Availability has been verified
- Required payments have been received
- Written confirmation has been issued by CCT Sri Lanka
12.3 Failure to Complete Payment
Reservations requiring advance payment may be automatically cancelled if payment is not received within the specified timeframe.
12.4 Alternative Accommodation
If an accommodation provider becomes unable to provide the confirmed room or service, CCT Sri Lanka reserves the right to offer a comparable alternative.
Where possible, customers will be consulted before any changes are made.
12.5 Supplier Changes
Accommodation providers may occasionally alter facilities, room categories, services, or amenities without prior notice.
Such changes remain the responsibility of the accommodation provider.
13. Domestic Flights and Helicopter Services
13.1 Service Providers
Domestic flight and helicopter services are operated by independent aviation service providers.
CCT Sri Lanka acts as an intermediary for these services.
13.2 Operating Hours
Most domestic flights operate between 6:30 AM and 6:00 PM, subject to operational requirements and weather conditions.
13.3 Weather Conditions
All flights are subject to weather, visibility, air traffic control restrictions, and operational safety requirements.
13.4 Baggage Restrictions
Baggage allowances vary according to aircraft type and passenger load.
Passengers must comply with weight and baggage restrictions communicated prior to departure.
13.5 Flight Delays and Cancellations
Flights may be delayed, rescheduled, shortened, or cancelled due to:
- Adverse weather
- Safety considerations
- Technical issues
- Government restrictions
- Airport operational requirements
- VIP or military movements
13.6 Refunds
Refund eligibility for flight and helicopter services shall be governed by the policies of the respective carrier.
Many domestic aviation services are non-refundable once confirmed.
13.7 Liability
CCT Sri Lanka shall not be liable for indirect losses resulting from flight delays, schedule changes, missed connections, weather disruptions, or operational decisions made by aviation service providers.
13.8 Passenger Compliance
Passengers must comply with all instructions issued by pilots, airline staff, airport authorities, and aviation regulators.
Failure to comply may result in denied boarding without refund.
13.9 Additional Conditions
Additional carrier-specific terms and conditions may apply and shall form part of the booking agreement.
14. Responsibility
CCT Sri Lanka acts as both a direct service provider and as an intermediary for services supplied by hotels, airlines, transport providers, guides, activity operators, and other third parties.
While every effort is made to select reliable suppliers and ensure service quality, CCT Sri Lanka cannot be held responsible for failures, omissions, delays, or actions of independent third-party providers beyond our reasonable control.
Our liability shall be limited to the value of the services booked through us.
15. Gratuities
Tipping is entirely voluntary.
Where customers wish to reward excellent service, gratuities may be offered directly to drivers, guides, hotel staff, crew members, and other service providers at the customer’s discretion.